Returns Policy
We aim to ensure that you are completely satisfied with your purchase. However, if you are not entirely pleased with your product, our returns policy is straightforward and customer-friendly.
Return Timeframe
You have 28 days from the date of receipt to decide whether to keep your purchase or return it to us.
Condition of Returns
For a return to be accepted, the following conditions apply:
- The product must be in its original packaging.
- The product should be unused and in the same condition as when it was received.
- If your return is due to damage or a defect, please get in touch with our customer service team immediately for guidance and support.
Please note that failure to meet these conditions may result in a reduced refund or refusal of return.
Refund Options
Upon the acceptance of your return, we provide the following refund options:
- Full refund in the original form of payment, assuming all return conditions are met.
Return Process
Should you wish to make a return, follow these simple steps:
- Check that you are within the 28-day return window and that the product meets the necessary return conditions.
- Package the item securely in its original packaging.
- Dispatch your return to the following address: East Coast Fencing, Holland Road, Little Clacton, CO16 9QH.
- As we strive to maintain low prices, we do not offer a collection service. Returning the product is your responsibility, and we suggest using a tracked shipping method as we cannot be liable for returns lost in transit.
Return Exceptions
Please be aware that certain products are exempt from our standard return policy:
- Customised Items: Products that have been customised or made to order cannot be returned.
- Clearance Items: Products purchased on clearance are final sale and cannot be returned.
Questions?
If you have any queries about your return or need any assistance, please do not hesitate to contact our customer service team who will be more than happy to help.
Thank you for shopping with us, and we appreciate your understanding and cooperation with regards to our returns policy.