We offer delivery throughout England & Wales via articulated lorry using trusted third-party haulage partners. Consignments are typically palletised or bundled for safe transport and loaded for kerbside offload at a commercial address.
HGV access is required. Please ensure suitable approach roads, turning space and firm level ground are available for an artic. If there are restrictions—weight limits, height barriers, timed access windows, narrow lanes or low trees—let us know when ordering so we can brief the carrier.
Unloading facilities must be available at the point of delivery. A forklift or telehandler is recommended for palletised loads; drivers are not permitted to handball full consignments. Where a mechanical offload is not available, adequate labour should be in place to receive the goods. If the carrier cannot deliver due to access or unloading constraints, re-booking and waiting-time charges may apply as set by the haulier.
Deliveries are kerbside unless otherwise agreed in writing. Standard service is booked on a nominated day with an estimated time window provided by the carrier; exact timing is at the haulier’s discretion and may be affected by traffic and route planning. The receiving party should be available to take delivery and sign for the goods.
Risk passes on delivery. Please inspect goods at the point of receipt and note any visible damage or shortages on the carrier’s paperwork (POD); notify us promptly with supporting photos so we can liaise with the haulier. Packaging is for transport only and may not be suitable for long-term outdoor storage—store products off the ground and protected on arrival.
Collection is available from our depot in Clacton-On-Sea (CO16 9QH) by prior arrangement. Please provide vehicle details and arrival time in advance so we can prepare your consignment. The collecting vehicle must be suitable for the ordered load and secured in accordance with DVSA safe-loading guidance.
Peak seasons and regional haulage capacity can influence lead times. We’ll confirm the earliest available delivery date when you place your order and keep you updated on booking details issued by the carrier.