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These terms and conditions cover the use of our website, telephone communication, live chat and any other communication with the company
1, When you place an order on our website you are expressing an interest to buy, which can be accepted or declined at our discretion.
When your billing address does not match your delivery address, we may require additional information such as proof of identity or proof of card holder
2, When browsing our website, we freely display all of our pricing, product information and specifications. We endeavour to display 100% correct information, but occasionally product information and specifications may change, also in the timber industry recently, prices fluctuate due to scarcity of logs, we accept no liability for incorrect information or price changes.
Some images on our website are for illustration purposes only, we endeavour to provide you with most accurate images of the relating products.
3, Timber is a completely natural product, and as such it is impossible to guarantee it against warping, splitting, bowing and or shrinking. We accept no liability for any occourances we deem to be natural.
4, We reserve the right to deliver your order in separate consignments, we may have your order delivered directly from our manufacturer or supplier or a local agent we use to deliver fencing suppliers in your area.
5, Cancellations may be made in writing, at least 10 working days before your order is due to be delivered for a full refund except on occasions where we have bespoke or specially ordered items in for your delivery, in this scenario you will be refunded for your stock items only.
Cancellations made within 5-7 working days before delivery date will be subject to a minimum 25% restocking fee.
Cancellations made within 3-4 working days before deliver date will be subject to a minimum 45% restocking fee.
Cancellations made within 1-2 working days before delivery date will be subject to a minimum 65% restocking fee.
6, Payment must be made via credit/debit card at least 1 working day before the delivery date. Failed payment will result in your order being cancelled.
7, All advised delivery dates and times are approximate, we reserve the right to change delivery times and or dates if any unforeseen circumstances arise. We accept no liability for this.
8, All lengths are approximate.
9, The title to goods is transferred to the customer upon delivery, we request all customer are available upon delivery. If a customer is not available for a delivery, your goods will be placed on your driveway (if possible). Photographic evidence will be taken as proof of delivery.
10, ALL deliverys are kerbside/driveway deliveries ONLY. Your driver will deliver your goods to your front garden or driveway. PLEASE DO NOT ASK YOUR DELIVERY DRIVER TO DELIVER YOUR GOODS ANYWHERE ELSE BECAUSE THE ANSWER WILL BE NO. This is an insurance requirement and for the heath and safety of our delivery drivers.