Returns Policy

We adhere strictly to UK consumer law relating to online sales and returns. If you wish to return an item you have purchased from us, you are entitled to do so within 14 days of receiving your order for a full refund, provided the item is in its original, unused condition. Please note that the responsibility for returning the item lies solely with you, the customer, and we do not offer a collection service for returns.

It is important that the item is packaged securely to avoid any damage during transit, as we cannot issue a refund for items that arrive damaged. Upon receiving and inspecting the returned item, we will process your refund within 14 days. Please include your order number and contact details inside the return package to expedite the refund process.

In the unlikely event that you receive an incorrect or faulty item, please contact our customer service team immediately. We will arrange for a return and replacement of the item at no extra cost to you. For more details on our returns policy and procedures, please refer to our website.

Due to the nature of our products, particularly fencing which are large and bulky items, delivering them incurs significant expense. For this reason, we do not provide a collection service for unwanted items. It is the responsibility of the customer to arrange and bear the cost of returning any products. This ensures that we can continue to offer our products at competitive prices while maintaining the quality of service our customers expect. Please ensure that you have considered all necessary logistics for the return of these items before proceeding with your purchase.

Once your items have been received and their condition checked, we will issue a refund minus a 10% restocking fee within the timeframe specified by law. This fee is applied to cover the administrative and handling costs associated with returns. We strive to ensure that the refund process is straightforward and transparent, keeping you informed every step of the way. Please allow for this deduction when you are considering making a return.